Order Cancellation
At Sokogala.co.ke, we understand that plans can change.
All orders can be cancelled before they are shipped. If you have already made payment and need to change or cancel your order, please contact us within 12 hours of placing it.
Once your order has been processed, packaged, or dispatched for delivery, it can no longer be cancelled.
Refund & Return Policy
Your satisfaction is our priority at Sokogala.co.ke.
You may return your item to our shop within 5 days of purchase. Once we receive and inspect the returned item, refunds are typically processed within 2 business days.
You are eligible for a refund or reshipment if:
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You do not receive your order within the guaranteed delivery time (3 days).
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You receive the wrong item.
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You change your mind about the product (the item must be unused and returned at your own cost).
Refunds will NOT be issued if:
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Your order does not arrive due to incorrect information provided by you (e.g., wrong shipping address or phone number).
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Your order is delayed due to exceptional circumstances beyond our control (e.g., natural disasters, courier disruptions, or other unforeseen events).
To request a cancellation, return, refund, or reshipment, please send us a message through the Contact Us page on our website or call the phone number provided on Sokogala.co.ke.
We are always happy to assist you.